At Relocately, our mission is to help moving companies and relocation service providers work more efficiently, win more business, and deliver better customer experiences. That means we’re always refining our relocation platform to give you higher-quality moving leads, smoother workflows, and stronger data protection.
Over the past few weeks, we’ve rolled out several platform improvements that will make it easier for requestors to complete their move requests, while giving you clearer information and more reliable tools to manage those leads.
Here’s a look at the latest updates, and how they’ll benefit your moving business every day:
Transactional Email Adjustments for Better Lead Insights
Improved Mobile Experience for Requestors
Fixing the “Same Origin and Destination” Issue
Automated Prepayment Reminders to Prevent Account Pauses
Multi-Factor Authentication (MFA) for Stronger Account Security
Transactional Email Adjustments for Better Lead Insights
What we did: We’ve added more detail to the transactional lead emails movers receive. These emails now include the exact website where the moving lead originated.
Why it matters: Knowing the source of a lead allows you to tailor your communication. For example, a request from a niche partner site may call for a different tone or offer than one from a general moving leads marketplace. This insight can help increase your conversion rate and improve customer engagement.
Key improvements in summary
Better insight into lead sources
Enabling you to tailor your communication to these lead sources
Improve conversion chances
ℹ️This update is already active, no setup required. Just open your next lead email and see the new field in action.
Improved Mobile Experience for Requestors
What we did: We’ve upgraded the mobile experience on our relocation platform, making it easier for requestors to navigate and complete their move requests from any device. Menus are more intuitive, forms load faster, and navigation flows are smoother.
Why it matters: Over 60% of our users start their moving request on a mobile phone. If the experience is clunky, they may abandon the process, resulting in fewer qualified moving leads for your business. A streamlined mobile experience encourages completion, meaning more opportunities for you.
Key improvements in summary:
Easier navigation for requestors on mobile devices
Increases completed requests and lead volume
Better quality request information intake
ℹ️ Mobile-friendly improvements are live now, delivering a better first impression for your potential customers.
Fixing the “Same Origin and Destination” Issue
What we did: We resolved an issue in the move request form where the destination city sometimes auto-filled when a requestor was doing a request. This was because they saved their address in their own browser settings
Why it matters: Inaccurate location data can lead to wasted time, incorrect quotes, and extra back-and-forth with the customer. With this fix, you’ll receive more accurate and actionable moving leads right from the start.
Key improvements in summary:
More accurate location data in requests
Eliminates confusion and extra clarification steps
Saves time and improves lead quality
ℹ️ This update means cleaner data, less manual correction, and a smoother quoting process for your team.
Automated Prepayment Reminders to Prevent Account Pauses
What we did: We automated the process for sending prepayment reminders. The system now notifies you before your prepayment balance runs out, helping ensure uninterrupted lead delivery.
Why it matters: Running out of prepayment can cause your account and your incoming leads to pause unexpectedly. The new automation gives you multiple reminders in advance, so you can top up without last-minute stress.
Key improvements in summary:
Proactive reminders before balance runs out
Prevents unexpected account pauses
Ensures continuous lead flow
ℹ️Continuous lead flow means better responsiveness to moving leads and more booked jobs for your business.
Multi-Factor Authentication (MFA) for Stronger Account Security
What we did: We introduced multi-factor authentication for all platform logins. In addition to your password, you’ll confirm your identity via a secondary method such as a one-time code sent to your device.
Why it matters: MFA adds an important extra layer of security to your moving company software, protecting both your customer data and your own account from unauthorized access. Security is increasingly important in the relocation industry, where sensitive customer details are part of daily operations.
Key improvements in summary:
Stronger account and data security
Reduces risk of unauthorized access
Builds trust with requestors and partners
ℹ️MFA is quick to set up and is now required for all users. You’ll be prompted to enable it the next time you log in.
Moving Forward
These updates are just one step in our ongoing mission to improve Relocately’s relocation technology for movers and relocation service providers. From generating better-quality moving leads to protecting sensitive customer data, we’re dedicated to helping your business run more smoothly and successfully.
We’ll keep rolling out updates to make our platform faster, safer, and more intuitive. In the meantime, we’d love to hear your feedback on these changes, and what you’d like to see next.
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