Moving to a new city like Hong Kong is exciting. New sights, new food, and new adventures. But let’s be honest, setting up utilities probably isn’t the part you’re most looking forward to. Still, it’s one of the first steps toward making your new place feel like home.

Don’t worry, though we’ve got you covered. Whether you're renting an apartment in Mid-Levels or setting up a home on Lantau Island, this guide will help you sort out electricity, water, gas, internet, and mobile services without the headache.

1. Setting Up Utilities in Hong Kong

When you move into a new flat, you’ll usually be responsible for setting up the utilities in your name, especially if it’s an unfurnished or private rental. Here’s what you’ll typically need to arrange:

• Electricity

• Water

• Gas

• Internet

• Mobile service

Let’s take a look at each one.

Electricity

Hong Kong has two electricity providers, and who you go with depends on where you live:

• CLP Power: serves Kowloon, the New Territories, and most outlying islands

• Hongkong Electric (HKE): covers Hong Kong Island and Lamma Island

Setting up service is usually quick and straightforward. You’ll need:

• A copy of your Hong Kong ID or passport

• Proof of your address (like your lease agreement)

• A deposit (often equal to one or two months’ average bill)

You can apply online or visit one of their customer service centers. Once you’re set up, bills arrive monthly and are payable online or at convenience stores like 7-Eleven.

Water

The Water Supplies Department (WSD) handles water service in Hong Kong. Setting up an account is fairly simple:

1. Download and complete Form WWO 1 from the WSD website

2. Submit it along with your ID and proof of residence

3. Pay a small deposit, usually under HK$1,000

It normally takes a few working days for the water supply to be activated.

Gas

Most homes in Hong Kong use gas for cooking and heating water. There are two main types:

• Towngas: The main supplier in urban areas

• LPG (liquefied petroleum gas): common in more rural areas and some older buildings

If your building uses Towngas, just contact them directly to get started. Once again you'll need:

• Your ID

• Proof of address

• A deposit

If you’re in an area that uses LPG, your building management or landlord should point you to the correct supplier.

Internet Service Providers (ISPs)

Staying connected is a must. Whether it’s Zoom calls with family or binge-watching Netflix. The good news? Hong Kong has some of the fastest internet in the world.

Popular ISPs include:

• HK Broadband Network: High-speed internet services with flexible plans for home and business users. 

• Now TV (PCCW): Leading provider of IPTV services offering a wide range of entertainment, sports, and live TV channels. 

• 3HK: Mobile network operator known for affordable data plans and reliable coverage. 

• Smartone: Premium mobile and broadband provider, offering innovative services and strong connectivity. 

• i-Cable: Provider of cable TV, broadband internet, and telephony services with a focus on diverse content options.

You’ll find plans with speeds ranging from 100Mbps to 1Gbps, and many providers bundle internet with mobile or TV packages. To sign up, you usually need:

• Your HKID or passport

• Proof of address

• A 12–24 month contract

• Installation fees (though they’re often waived during promos)

Tip: If you’re in a serviced apartment, internet might already be included, always double-check first.

Mobile Services

Hong Kong has excellent mobile coverage, including 5G in most urban areas. You’ve got a lot of options for both prepaid and postpaid plans.

Top providers include:

• China Mobile Hong Kong: One of Hong Kong's leading telecom providers, offering a wide range of mobile and broadband services. 

• CSL: A major telecom operator in Hong Kong, known for its 5G network and innovative mobile solutions. 

• 3HK: A prominent mobile network provider offering competitive plans and advanced connectivity options. 

• Smartone: Renowned for its reliable network and comprehensive mobile and broadband services in Hong Kong.

Plans vary depending on your needs. If you’re calling overseas often, look for packages with international minutes. If you’re just using WhatsApp and maps, a data-heavy plan might do the trick.

You can sign up with just a passport or HKID, and prepaid SIMs are widely available at convenience stores.

2. What Utilities Cost in Hong Kong

Here’s a rough idea of what you might expect to pay per month, depending on your lifestyle and home size:

Of course, prices vary. A family of four in a large flat will use more electricity and water than a solo expat in a studio.

3. Useful Tips for Managing Utilities Like a Local

Here are a few things to keep in mind to make life easier:

• Watch the contract length: Many ISPs and mobile plans require 12- to 24-month commitments. Make sure this fits with your visa or lease term.

• Deposits are refundable: Just remember to close your account properly when you leave and provide a forwarding address.

• Be energy smart: Summers can get hot and so can your electricity bill. Consider using fans or energy-efficient AC units when possible.

• Flexible payment options: Most providers accept payments online, by bank transfer, or at places like 7-Eleven and Circle K.

• Language support: Most service reps speak English, but some forms or websites may be in Chinese. Don’t hesitate to ask for help or use Google Translate.

Welcome to Hong Kong!

Once you’ve got your utilities sorted, you can relax and focus on the fun parts of your new life here. Whether it’s hiking in the New Territories or sampling dim sum on a Sunday morning, Hong Kong has plenty to offer.

If you found this guide helpful, share it with fellow expats or friends who are also making the move. And hey welcome to your new home!